Wedding Studio Help Center
Wedding Studio Help Center
- What is Wedding Studio and how does it work?
- Do my guests (or I) need to download an app?
- Setting up your wedding album in 5 minutes
- I've paid. Where do I log in and find my QR code?
- How long does my album stay active?
- Buying in advance, and changing or postponing your wedding date
- Using Wedding Studio for a quinceañera, birthday or other event
- Testing your album before the big day: a pre-wedding checklist
- Plans explained: Free, Intimate, Most Popular and Grand Wedding
- How the guest limit works
- How to upgrade your plan
- Is Wedding Studio a subscription? Will I be charged again?
- Why do I see two charges? Album plan vs. printed QR cards
- Your QR code is free. Printed cards are optional
- My payment was declined: how to fix it
- Finding your receipts and purchase history
- Refunds and cancellations
- What's in the Wedding Bundle, and how to redeem each part
- I bought a bundle but my cards never arrived (or I can't see my credits)
- Redeeming a gift or voucher code
- Buying Wedding Studio as a gift for a couple
- Invite a friend: the 10% referral discount and your $50 photobook voucher
- Logging in with an email code (there's no password)
- "It's asking me to pay again" or "my album is empty": you're signed in with the wrong email
- I'm stuck in the demo account: how to sign out and into your own
- Adding a co-host (partner, parent or planner)
- Changing your account email, or moving a purchase to another email
- Three ways to share your album: link, QR code and email invitations
- Guest link vs. your admin link: which one to share
- Downloading your QR code and printing your own cards
- My printed QR code won't scan
- Sending email invitations to your guests
- Welcome page vs. direct-to-album, and what happens to QR cards you've already printed
- Creating, renaming and deleting albums
- Using multiple albums (rehearsal dinner, ceremony, reception and more)
- Who can see the photos? Visible, Upload-only and Disposable Camera mode
- "My guests can't see each other's photos" or "photos aren't showing"
- Album privacy: passwords, guest names and who can find your album
- Customising how your album looks: cover photo, design, headings and badge
- Showing a live slideshow on a TV or projector at your reception
- Audio guestbook: collecting voice messages from your guests
- How guests upload photos and videos (a guide you can share)
- How to upload your own photos as the couple (from a phone or computer)
- Supported file types and size limits for photos and videos
- Uploads failing or stuck on iPhone (and other upload errors explained)
- Deleting, hiding and tidying up photos
- Downloading all your photos and videos
- Can guests download photos or order prints?
- Ordering printed QR cards: templates, quantities and pricing
- Delivery times, express shipping and "will they arrive before my wedding?"
- Tracking your print order (and why USPS tracking often lags)
- Changing your shipping address, fixing a mistake, or cancelling a card order
- What your printed QR cards look like when they arrive
- My cards arrived wrong, damaged or not at all
- Creating and ordering a photobook
- Using your photobook credit or voucher at checkout
- Fixing "Your book can't be printed yet" and other photobook warnings
- Photobook pricing, shipping, delivery times and order status
- Wedding seating chart tool: signing in and recovering a saved chart
- How to contact support, and what to include