My cards arrived wrong, damaged or not at all

We're sorry. That's the last thing you need before a wedding. We'll put it right quickly.

What to send us

your receipt or order number
a photo of what arrived (and the packaging label if you still have it)
your wedding date, so we can prioritise

Someone else's cards, or the wrong design entirely

Occasionally our print partner mixes up parcels. Send us a photo and we'll reprint your correct cards with express shipping at no cost, or refund you if they can't arrive in time.

Damaged, bent or poorly printed

Same again: send a photo and we'll reprint or refund.

The wording or names are wrong

Cards are printed exactly as they appeared in your order preview. Compare the card with your "QR Cards Ordered!" confirmation email.

If the card doesn't match what you ordered, that's on us and we'll reprint free of charge.
If it does match (for example, placeholder names weren't changed), get in touch anyway and we'll help with a discounted or free re-order where we can.

"These look too small" or "half of it is blank"

They're designed to be folded into tent cards. See What your printed QR cards look like when they arrive.

The QR code doesn't scan or opens the wrong thing

Scan it with your phone's normal camera in good light. If it opens a page that isn't your album, send us a photo of the card and we'll investigate right away.

They never arrived

See Tracking your print order. If the delivery window has passed, we'll chase the carrier and reprint or refund.

The wedding is in a few days

Don't wait for a reprint. Download your QR code from Share with guests and print a backup today using our free Canva templates. It takes about ten minutes, and any local print shop can do it same-day.