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Wedding Studio Help Center

Refunds and cancellations

We offer a 100% refund at any time if you're not happy, no questions asked. To get one, you just need to contact us.

How to request a refund

Email info@wedding.studio (or use Contact support inside your account) and include:

  • the email address you purchased with (this is the most important part, and it's often different from the one people write to us from), and
  • your receipt number if you have it.

Refunds aren't automatic and can't be requested from inside the app, so please do get in touch.

How long does it take?

Once we've issued your refund we'll confirm by email. Your bank then takes around 5 to 10 business days to show the money back on your card. While it's in progress, some banks show the original charge as unchanged or "pending". That's normal.

Printed cards and photobooks

  • If your order hasn't gone to print yet, we can cancel it and refund you in full. Contact us as soon as possible, because orders go into production quickly.
  • If it's already printed or shipped, still get in touch and we'll find a fair solution.
  • If something arrived wrong or damaged, we'll reprint or refund. See My cards arrived wrong, damaged or not at all.

Do I need to cancel anything?

No. Wedding Studio is a one-time payment, not a subscription, so there's nothing to cancel and you won't be charged again.

Before you go

If something isn't working the way you expected, tell us. Most problems (guests can't see photos, QR cards won't arrive in time, can't log in) have a two-minute fix, and we're happy to help.