"It's asking me to pay again" or "my album is empty": you're signed in with the wrong email

If you've already paid but Wedding Studio asks you to create an album or choose a plan again, or your album and photos have disappeared, you're logged in with a different email address from the one your wedding was set up with. Your album and purchase are safe.

Why it happens

Logging in with an email we haven't seen before creates a brand-new, empty account. It commonly happens when:

• you have more than one email (personal, work, a special wedding address, iCloud "Hide My Email")
• your partner or a parent originally signed up or paid
• there was a typo in the email at checkout
• you bought a bundle on our website with one email and then signed up in the app with another

How to fix it

1. Click your account menu (top right) and choose Sign out.
2. Find your Wedding Studio receipt email. The address it was sent to is the one your purchase is under.
3. Log in again at app.wedding.studio with that address.

Don't pay a second time. If you already did, contact us and we'll refund the duplicate.

I want to use a different email from now on

Log in with the original email, then invite your preferred email as a co-host. Co-hosts have the same full access. See Adding a co-host.

Someone else set it up and I can't get in

Ask them to log in and add you as a co-host. If that's not possible, email info@wedding.studio with the album name, wedding date and any receipt number, and we'll help locate the account.

I can't work out which email I used

Email us from any address with your receipt number, or the date, amount and last 4 digits of the card you paid with, and we'll tell you which email to log in with.