I bought a bundle but my cards never arrived (or I can't see my credits)

Your cards aren't sent automatically

Buying a bundle gives you a credit for printed cards. It doesn't place the order. We can't print anything until you've chosen a design and told us where to send it. If you bought a bundle and haven't done this yet, no cards are on their way.

Place your card order now

Log in at app.wedding.studio with the email you bought the bundle with.
Open Print Shop → Order printed QR cards.
Choose a template, customise it, pick your quantity and add your address.
Your credit is applied at checkout.

Short on time? See Delivery times, express shipping and "will they arrive before my wedding?" You can always print your QR code yourself as a backup.

My credits or unlimited plan aren't showing

This is nearly always an email mismatch. Bundle benefits are attached to the email used at checkout.

Asked to choose a plan or pay again? You're logged in with a different email. Log out (top-right menu) and log back in with the purchase email.
Typo in your email at checkout, or bought it with someone else's email? Contact us and we'll move the bundle to the right account.
Chose the gift option? Your benefits were sent as voucher codes by email. Check your junk folder for an email from Wedding Studio, then see Redeeming a gift or voucher code.
Already had a paid plan before buying the bundle? Contact us and we'll refund the overlap.

The checkout still shows a price

You selected more cards than your bundle includes. You'll pay the difference.
You added express shipping.
For photobooks: your book costs more than your credit, or shipping applies.

If none of these fit, email info@wedding.studio with your receipt number before paying and we'll fix it.