Changing your shipping address, fixing a mistake, or cancelling a card order
Print orders move quickly, and once an order is in production it can't be changed or cancelled. If you spot a problem, contact us straight away.
How to request a change
Email info@wedding.studio, or use Contact support in your account and choose Print orders, and include:
- your receipt or order number
- exactly what needs to change
Wrong or incomplete shipping address
Send us the full corrected address, including apartment or unit number and ZIP/postcode. If the order hasn't shipped, we'll update it and confirm back to you. If it has already shipped, we'll help you redirect it with the carrier where possible, or re-send.
Mistake in names, wording or design
If the order hasn't gone to print, we can cancel it so you can re-order with the right details. Cards are printed exactly as shown in your preview, so please double-check spelling, names and the date before paying next time.
Cancelling an order
- Not yet in production: we'll cancel and refund in full.
- Already in production or shipped: it can't be stopped, but still get in touch. We have a 100% refund policy and will find a fair solution.
Common reasons people cancel: the cards won't arrive in time, they ordered by accident, or they've decided to print their own. All are fine. Just let us know quickly.
Need more cards?
Simply place another order from the Print Shop. We can't add cards to an order that's already placed.
Where can I see my order details?
Print Shop → Your print orders shows the status of every order. Your confirmation email shows the address you entered.