How to contact support, and what to include

Wedding Studio is a small, family-run business, and real people read and answer every message.

How to reach us

Inside your account: click Contact support, pick a topic (Plan or billing, Photos or uploads, Print orders, Account or sign-in, Other), describe the problem and attach a screenshot if you can. This is the fastest route, because we can see which account you're writing from.
By email: info@wedding.studio
Reply to any email from us, such as your receipt, order confirmation or shipping update.

Do you have phone support?

No. Because of the number of couples we look after, we don't offer phone or video calls. Email lets us check your account, orders and tracking properly before we answer, and most questions are solved in a single reply.

What to include

The number one thing that slows us down is not being able to find your account. Please include:

The email address you signed up or paid with. If you're writing from a different address, tell us the account one.
Your receipt or order number, for anything about payments or print orders.
Your wedding date, so we can prioritise urgent requests.
A screenshot of what you're seeing, and the device and browser (for example iPhone, Safari).
For print orders: the full shipping address if it needs changing, or a photo of what arrived.

Tips for a faster answer

Send one message rather than several. Multiple threads about the same thing take longer to piece together.
Check your junk/spam folder for our reply, and add info@wedding.studio to your contacts.
Wedding in the next few days? Put URGENT and your wedding date in the subject line.

Try these first

Can't find your album or asked to pay again? See "It's asking me to pay again" or "my album is empty".
Need your QR code today? See Downloading your QR code and printing your own cards.
Where's my order? See Tracking your print order.
Guests can't see photos? See "My guests can't see each other's photos".
Want a refund? See Refunds and cancellations.